| Description: |
A Business Process Outsourcing (BPO) company providing reliable and scalable offshore staffing solutions, helping businesses improve operational efficiency and drive sustainable growth while maintaining high performance and accountability.
Position: Client Support Specialist (Work from Home Set Up)
Industry: BPO Company
Work Location: Clark, Pampanga | Makati
Postal Code: 2023
Salary Range: Php 42,000 – Php 46,000
Work Schedule: Night Shift
Work Setup: Permanent Work From Home
Benefits:
Government-mandated benefits
13th Month Pay
HMO
Vacation Leave Credits
Sick Leave Credits
10% Night Differential
Job Responsibilities:
Conduct QA follow-up calls with clients to ensure satisfaction and escalate concerns when needed
Gather work order details and coordinate scheduling for timely service delivery
Source, vet, and onboard vendors based on client requirements
Process work orders using ServiceSync WOM in compliance with guidelines and NTE limits
Coordinate with vendors to ensure services are completed accurately and on time
Request, review, and validate vendor invoices for accuracy
Confirm service completion and report issues to the assigned Account Manager
Job Requirements:
Bachelor’s degree holder (open to undergraduates)
Experience in QA calls and invoice processing is an advantage
Willing to attend interviews (online or onsite if required)
Can start as soon as possible
Recruitment Process (Online & Face-to-Face):
Initial Screening and Assessment
Operations Interview (Onsite)
Client / Hiring Manager Interview
Job Offer
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