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JOB DETAILS :
COMPANY PROFILE:
This is one of the most trusted outsourcing partners for some of today’s most innovative and rapidly growing companies. Specializing in customer support, sales, and back-office solutions, combine industry expertise with multilingual talent to deliver exceptional service.
Position: Spanish Bilingual – Helpdesk Support
Company Industry: Healthcare Technology
Work Location: Ortigas, Pasig (On-site)
Salary: Negotiable
Work Schedule: Monday–Friday, with shifting schedules as required
Work Set-up: On-site
JOB REQUIREMENTS
️ Filipino with strong spoken and written, reading proficiency in both Spanish and English
️ Open to native spanish speakers with permanent visa in the Philippines
️ Open to undergraduates and vocational graduates
️ Knowledgeable in a client-facing success or support role
️ Troubleshooting and problem-solving abilities
️ Familiarity with CRM and ticketing systems is a plus
JOB RESPONSIBILITIES
️ Provide guidance and support to doctors using Nexus AI
️ Lead real-time support sessions through video or phone when issues cannot be solved by basic support.
️ Conduct onboarding sessions to walk doctors through the system and help them use it effectively.
️ Troubleshoot and resolve technical or workflow problems to ensure smooth operations.
️ Share and reinforce best practices so doctors feel confident using the system.
️ Record and track issues, along with their solutions, using CRM or ticketing tools.
️ Collaborate with internal teams to escalate and resolve more complex problems.
RECRUITMENT PROCESS (ONLINE)
️ Resume Screening
️ HR Initial Interview
️ Operations Interview
️ Client Interview
HOW TO APPLY:
Register now on our website to be updated with our Job Openings: jknetwork-jobs.com/register
Send your resume to: jkeuro.openings[at]gmail.com
Contact us for more inquiries:
Look for: Ms. Karrah
Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962
Viber: (+63) 917-638-1962
Visit our Facebook Account for more job openings and updates!
Facebook and Messenger: Alena Ulpindo
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