| Description: |
Company Profile: This company is a Travel agency handling hotel groups, airlines, and travel firms located around the world, currently linking airlines and hotels. They are one of the most popular travel firms around the world. Known to partner with the most popular and world-class hotels and airlines.
Position: Mandarin Travel Specialist
Company Industry: BPO Airline Account
Work Location: Alabang, Muntinlupa City
Work Schedule: Shifting Schedule with 2 days consecutive off
Salary: Php 90, 000 - Php 100, 000
Work Set Up: Work on-site
BENEFITS:
HMO
Overtime Pay
Holiday pay (Philippine holiday)
Life Insurance Day 1
Incentives
Sick Leave
Vacation Leave
Government Mandated Benefits
10% Night Differential Pay
REQUIREMENTS OF THE JOB:
Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
Open to Undergraduates and Bachelor’s degree.
Having 1 year of BPO experience is a big advantage.
Having an experience in a travel agency or any customer-facing role is an advantage.
RESPONSIBILITIES OF JOB APPLICATION:
Handle inbound calls from customers regarding flight rescheduling inquiries
Assist customers with seat changes, cancellations, meal add-ons, and bookings
Communicate professionally with Chinese VIP passengers, including those seated in Business Class
Ensure accurate processing of requests while delivering excellent customer service
Comply with all airline policies, procedures, and safety standards
RECRUITMENT PROCESS: (ONLINE PROCESS)
Paper Screening
Initial Interview (Viber/WhatsApp)
English Assessment (SVAR Assessment)
Language Assessment (Mock Call-Situational)
Panel Interview (Interview with OPS)
Job Offer
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