| Description: |
Company Profile: A leading contact center and BPO that offers excellent support and service through many channels to a select group of Fortune 1000 companies and their customers.
Position: Mandarin Customer Service Trainer
Company Industry: BPO Company
Work Location: Cebu
Work Schedule: Shifting Schedule | Monday - Friday
Salary: Php 100, 000
Work Set-Up: Work on-site
BENEFITS:
13th Month Pay
Leave Credits
Government-Mandated Benefits
Meal & Transportation ALLOWANCE
FREE PHONE and postpaid plan*
HMO COVERAGE (includes your partner, dependents, and parents up to 75 years old)
Free Accommodation if residing outside Cebu.
Other benefits to be discussed by the company
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
Open to Undergraduates and Bachelor’s degree.
Open to foreign nationals with a permanent visa.
1 year of experience in a coaching or training capacity
Strong problem-solving and analytical skills, able to identify process pain points and provide effective guidance and improvement recommendations.
Can start as soon as possible.
RESPONSIBILITIES OF THE JOB APPLICATION:
Manage and develop a team of agents/trainees, ensuring operations run efficiently and handling escalated calls.
Provide feedback and floor support to maximize agent performance in real time.
Conduct coaching sessions (individual, bi-weekly, and real-time for red-flag behaviors) and complete performance development planning.
Monitor attendance, schedule adherence, and coordinate with analysts/team leads on performance feedback.
Facilitate team meetings when necessary.
RECRUITMENT PROCESS
Paper Screening
Initial Interview (English)
Final Interview (English)
Mandarin Interview
Job Offer
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