| Description: |
Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
Position: Workforce & Quality Expert Manager
Company Industry: IT Company
Location: Taguig
Salary Offer: Php 120,000
Work Schedule: shifting Schedule
Work Set Up: Work onsite
Job Requirements:
Bachelor’s Degree in any related field.
With at least 5 years of experience in workforce management, quality assurance, or operations analytics.
Experience working in a BPO/IT company is an advantage.
Amendable to work in a shifting Schedule.
Amendable to work onsite.
Job Responsibilities:
Develop and manage forecasting models for call/volume patterns.
Lead capacity planning, headcount alignment, and scenario modeling.
Improve forecasting accuracy and resource utilization.
Analyze quality trends, linking them to operational KPIs
Act as a Subject Matter Expert (SME)
Recruitment Process:
Initial Interview
Second Interview
Final Interview
Job Offer
How to Apply:
Register now on our website to be updated with our Job Openings:
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Send your resume to jobsforyou.jknetwork[at]gmail.com
For inquiries contact us:
Look for Ms. Bianca
Telephone Number: (02) 82452829
Mobile Number/Viber Number: 9176381858
How to Apply:
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
Send your resume to jobsforyou.jknetwork[at]gmail.com
For inquiries contact us:
Look for Ms. Bianca
Telephone Number: (02) 82452829
Mobile Number/Viber Number: 9176381858
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