| Description: |
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Operations Lead
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
HMO
Government benefits
13th Month Pay
Sick Leave
Government benefits
Job Requirements:
Bachelor’s degree holder
With at least 1 to 2 years’ experience in back-office customer service operations
Amendable to work on site
Amendable to attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES
Supervises daily back-office customer service operations, handling client inquiries via email and phone
Ensures timely, accurate, and professional responses to customer inquiries, requests.
Coaches, trains, and supports customer service representatives to improve performance and service quality
Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
Acts as the primary point of contact for escalated back-office customer concerns
RECRUITMENT PROCESS (Face to Face)
Initial Interview
Final Interview
Job Offer
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