| Description: |
COMPANY PROFILE: It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.
Position: Portuguese Help Desk Associate
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Salary: Php 85,000 gross
Work Schedule: Shifting Schedule
Work Set-up: Onsite Set-Up
JOB REQUIREMENTS:
Filipino candidates proficient in Portuguese and English are welcome.
Foreign nationals with a 13A, permanent, or temporary resident visa may apply.
Minimum of one year experience in customer service or call center environment.
Willing to work onsite with a rotational schedule.
JOB RESPONSIBILITIES:
Assist external users with questions or concerns about the client’s technical products or services.
Perform basic troubleshooting for hardware, software, networking, or other designated products.
Follow proper escalation procedures and make follow-up calls as needed to resolve issues.
Document issues accurately and prepare detailed reports.
Perform other related tasks as required.
RECRUITMENT PROCESS (ONLINE PROCESS):
Recruitment Interview
Online Assessment
Hiring Managers Interview
Language Assessment
Job Offer
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