| Description: |
Company Profiles: One of the world's largest BPO companies that provides customer care, technical support, and other services.
Position: Mandarin Customer Specialist
Company Industry: BPO Company (Financial Services Account)
Work Location: Pasig City
Work Schedule: Shifting Schedule
Salary: Php 75,000
Work Set Up: Work On-site
BENEFITS:
13th Month Pay
Leave Credits
Government-Mandated Benefits
Performance Bonus
Other benefits to be discussed by the company
REQUIREMENTS OF THE JOB:
Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
Open to high schools, Undergraduates, and Degree holders.
Open to no related work experience.
Having CSR experience is a big advantage.
Having BPO experience is a big plus.
RESPONSIBILITIES OF THE JOB APPLICATION:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Ensure excellent customer service through quick and effective actions to solve the client’s issues.
Keep every customer engaged with a direct and friendly touch.
Handle sensitive customer data with utmost care and confidentiality.
RECRUITMENT PROCESS
Paper Screening
Online Application and Aspiring Minds (English SVAR)
Recruitment Interview via Microsoft Teams
Hallo AI Mandarin assessment
Background Check of Client (needs a valid ID)
Integrity Test from Client
Client Interview
Job Offer
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