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JOB DETAILS :
COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.
Position: American Help Desk Support Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite
BENEFITS :
Free Visa Processing
Sick Leave
Vacation Leave
HMO
Insurance
Government Mandated Benefits
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Must be an American, Australian, British, Canadian or Irish National
With customer service manager experience in BPO set-up
Open to Graduate or undergraduates
Technical Support background is a big advantage.
Willing to work onsite in Quezon City
Can start as soon as possible
JOB RESPONSIBILITIES:
Evaluate team performance and develop feedback reports for management
Troubleshoot and resolve technical issues in a timely manner
Provide additional upskilling or learning opportunities for team members
Making weekly and monthly reports and surveys
Creating effective customer service procedures, policies, and standards.
Oversee the budget for the customer service department
RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
Initial Interview (HR Interview)
Skills Interview
Final Interview
Job Offer
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