| Description: |
COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.
Position: Assistant Manager – Quality
Company Industry: BPO Company
Work Location: Alabang
Work Schedule: Shifting schedules
Salary: Php 60,000 - Php 70,000
Work Set Up: Work onsite
BENEFITS:
Quarterly performance bonus
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.
Great place to work certified
JOB REQUIREMENTS:
Bachelor Degree Holder
At least 4 to 5 years total BPO work experience
At least 4 years of leadership experience
Amenable to work in shifting schedules
Amenable to work onsite
JOB RESPONSIBILITIES:
Ensure quality standards are followed across all processes and during new project ramp-ups
Identify issues in client processes and put controls in place to prevent errors.
Monitor transactions and processes to ensure consistent and stable performance.
Track quality scores and work on improving overall performance.
Join client reviews and share quality performance updates.
Review customer complaints, find root causes, and implement corrective actions.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
Initial Interview
Final Interview
Job Offer
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