| Description: |
JOB DETAILS :
COMPANY PROFILE: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients that relates to their digital transformation needs. They have various partners and have over 200,000 employees worldwide.
Position: Spanish Customer Service Representative
Company Industry: IT/BPO Company
Work Location: Cebu City
Salary: Php 60,000 - Php 80,000 gross
Work Schedule: Shifting Schedule
Work Set-up: Work Onsite
JOB REQUIREMENTS:
Must be fluent in Spanish and English language
Open for Filipino or Foreign nationals who have a permanent visa in the Philippines
Open for Senior High School, College graduate, and Undergraduate (Completed at least 2 years in College)
With or without call centre experience
Knowledge of Microsoft server, workstation, and network technologies is a plus
Willing to work onsite in Cebu City
JOB RESPONSIBILITIES:
Responsible for answering inquiries to the customer via email, chat, and calls in Spanish or English
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Build sustainable relationships and trust with customer accounts through open and interactive communication
Perform other related tasks if needed.
RECRUITMENT PROCESS (ONLINE PROCESS):
Initial Interview
Final Interview
Language Assessment
Job Offer
HOW TO APPLY:
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