| Description: |
COMPANY PROFILE: It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.
Position: Spanish Technical Support
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Salary: Php 70,000 - Php 85,000 gross
Work Schedule: Night Shift Schedule
Work Set-up: Onsite
BENEFITS :
Monthly incentives (based on your KPI and attendance)
13th month (annual)
Can get all Company promos and discounts
Leave credits
HMO
Annual Performance Rating
Programs and rewards recognition
Performance Bonus- Based on the Performance Bonus Policy
Program Incentives- Program Specific
Overtime Pay
Other benefits will be discussed during job offer
JOB REQUIREMENTS:
Proficient in Spanish and English Language
Filipino or foreign National who has a permanent visa in the Philippines
Must have 1-year SPANISH BPO VOICE experience (REQUIRED)
Knowledgeable in Computer application
Computer and internet savvy - can navigate through Windows/Internet with ease.
Experience in handling IT or Technical Support is a plus
Willing to work onsite in Quezon City and must be amenable to start ASAP
JOB RESPONSIBILITIES:
Providing assistance to external users of the client's technical products or services with regards to their questions or concerns
Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products
Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
Prepare a complete and accurate report on the issues received
Perform other related tasks needed
RECRUITMENT PROCESS (ONLINE PROCESS):
Recruitment Interview
Online Assessments
Operations Interview
Language Assessment
HOW TO APPLY:
Register now on our website to be updated with our Job Openings: jknetwork-jobs.com/register
Send your resume to: jkrecruit[at]jp-network-e.com
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