| Description: |
COMPANY PROFILE: An American outsourcing company providing information management and customer service solutions to clients across multiple industries, including communications, technology, retail, financial services, government, and healthcare. Their information support services go beyond standard business systems.
Position: Portuguese Technical Support Analyst
Industry: BPO Company
Location: Quezon City
Salary: Php 85,000 gross
Schedule: Shifting / Rotational
Work Setup: Onsite
BENEFITS :
Monthly incentives (based on KPI and attendance)
13th Month Pay
Annual performance rating
Leave credits
Overtime pay
HMO coverage
Recognition programs and rewards
Program-specific incentives
Performance bonus (per company policy)
Access to company promos and discounts
JOB REQUIREMENTS:
➢ Open to Filipino with proficiency in Portuguese and English
➢ Open to foreign nationals holding a 13A, permanent, or temporary resident visa
➢ With at least 1 year of experience in a customer service or call center role
➢ Willing to work onsite and on a rotational schedule
JOB RESPONSIBILITIES:
➢ Handle escalated and complex technical issues
➢ Identify recurring issues and propose process or product improvements
➢ Assist with documentation, knowledge base creation, and training materials
➢ Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products
➢ Perform other related tasks needed
RECRUITMENT PROCESS (ONLINE PROCESS):
Recruitment Interview
Online Assessment
Hiring Managers Interview
Language Assessment
Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Job Openings: jknetwork-jobs.com/register
Send your resume to: euro.openings[at]gmail.com
Contact us for more inquiries:
Look for: Ms. Berlyn
Mobile: (+63) 917-638-1962
Viber: (+63) 917-638-1962
Whatsapp: 969 321 0130
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