| Description: |
COMPANY PROFILE: A global financial services organization providing customer support solutions across banking and financial products. The company promotes teamwork, career growth, and a supportive work environment where employees are encouraged to learn, improve skills, and build long-term careers.
Position: Spanish Financial Support Specialist
Company Industry: Financial Services
Work Location: Taguig City
Salary: Negotiable
Work Schedule: Shifting schedule
Work Set-up: Work Onsite
BENEFITS :
Paid training from day one
Competitive salary and incentives
Health and life insurance
Paid leaves and holiday pay
Career growth and internal promotion opportunities
Supportive and team-oriented workplace
Stable and long-term employment
Government Mandated Benefits (SSS, Pag-Ibig, Philhealth)
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
️ Filipino who can speak, read and write Spanish language.
️ Proficient in English language.
️ At least 6 months customer service experience, financial service experience, or contact center experience.
️ Open to Spanish speakers, even without call center or BPO background.
️ Applicants who completed Spanish courses or teaching experience are welcome.
️ With basic computer skills (MS Word, Excel, PowerPoint).
JOB RESPONSIBILITIES:
Assist customers with questions and concerns about financial products and services.
Communicate through phone, chat, text, video call, and other platforms.
Provide clear and friendly support with empathy and professionalism.
Resolve customer issues while following company rules and guidelines.
Deliver excellent customer experience in a fast-paced environment.
Accurately document and update customer information in internal systems.
Escalate complex concerns to senior staff or supervisors when needed.
Work closely with team members to ensure smooth daily operations.
Follow company policies related to quality, security, and compliance.
RECRUITMENT PROCESS (ONLINE PROCESS):
Online application submission
Initial phone or virtual screening
Online assessments (if applicable)
Final interview
Job offer and onboarding
HOW TO APPLY:
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