| Description: |
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Operations Supervisor
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
WORK SET UP: Work on site
BENEFITS:
HMO
Government benefits
13th Month Pay
Sick Leave
Government benefits
Job Requirements:
Bachelor’s degree holder
With at least 3-5 years of experience as Customer Support Superviso supervisor.
Amenable to work in Technopark, Binan Laguna
Can attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES
Manages daily back-office customer service operations, addressing client inquiries through email and phone
Ensures responses to customer requests are timely, accurate, and professional
Provides coaching, training, and support to customer service staff to enhance performance and service quality
Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
Serves as the main point of contact for escalated back-office customer issues
Look for Ms. Riva
RECRUITMENT PROCESS (Face to Face)
Initial Interview
Final Interview
Job Offer
|
