| Description: |
Nair Systems is currently looking for Oracle FLEXCUBE Core Banking Consultant (Offshore) for our UAE operations with the following Skill set and terms & conditions.
Required Skills and Knowledge
· Good understanding of banking operations (retail, corporate, Islamic, trade modules in FLEXCUBE) and EOD/BOD processing.
· Technical proficiency in Oracle SQL, Unix/Linux commands, log analysis, and file handling.
· Familiarity with middleware components (e.g., WebLogic, MQ, OHS) and system integrations.
· Working knowledge of ITIL processes (Incident, Problem, Change Management).
· Strong communication, documentation, and stakeholder coordination skills.
· Awareness of audit, compliance, and regulatory standards applicable to banking operations.
Responsibilities
• Monitor and acknowledge alerts, incidents, and service requests
• Provide first-level analysis and resolution for known/recurring issues as per documented knowledge base and SOPs.
• Escalate unresolved incidents to L2/L3 teams with adequate diagnostic information (logs, error codes, transaction details).
• Fulfill approved service requests, such as user inquiries, access provisioning within controlled parameters, and minor configuration tasks.
• Provide timely communication and updates to stakeholders on ticket progress and closure.
• Create and maintain knowledge articles, SOPs and troubleshooting guides for repeat issues and operational tasks.
• Maintain shift logs and handover notes for effective follow-the-sun support model.
• Document known errors and workarounds in coordination with L2/L3 teams.
• Support problem analysis by gathering system logs, reproducing scenarios, and providing inputs for root cause analysis (RCA).
• Track open problem records and drive them to logical closure in collaboration with higher support levels and vendors.
• Provide required evidence and extracts to support internal and external audit activities.
• Participate in compliance activities such as access reviews, password policy checks, and audit trail verifications.
• Ensure support activities comply IT security, risk, and regulatory standards.
• Perform system sanity checks post EOD/BOD cycles, infrastructure upgrades, deployments, or patches.
• Support periodic activities such as certificate renewals, log archival, and system health checks.
• Participate in infrastructure uplift and improvement projects by validating system functionality from a user perspective.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at nishanthini.suda[at]nairsystems.com
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