| Description: |
Client Profile: is a business process outsourcing and marketing services organization delivering data-driven customer engagement, digital operations support, and back-office solutions to global enterprises. As part of an international marketing services network, the company plays a strategic role in supporting clients across North America, Europe, and Asia-Pacific through high-quality operational execution and customer-centric service delivery.
Position: Workforce Excellence Lead
Industry: BPO Company
Salary: Negotiable
Location: Manila, Philippines
Schedule: Shifting schedule
Work Set up: Hybrid Set Up
Benefits:
Government Mandated benefits
HMO
13th month
Sick leave
Vacation leave)
Job Requirements:
Bachelor’s Degree holder
With at least 1 year of experience in the same filed
Amenable to work in a Hybrid Set Up
Can attend online or face to face interviews
Can start s soon as possible
Job Responsibilities:
Lead Workforce Management (WFM) functions including forecasting, resource planning, scheduling, and real-time management to achieve service level targets.
Manage and develop direct reports while directing the WFM team’s daily operations.
Forecast workload volumes and resource requirements to ensure optimal staffing efficiency.
Oversee schedule creation and real-time adjustments to align with operational demands.
Generate and analyze performance reports to drive data-based decision-making.
Collaborate with business leadership to support operational and strategic objectives.
Provide guidance on risks, opportunities, and unit-specific WFM responsibilities.
Recruitment Process:
Resume screening
TA Interview
Technical assessment
Hiring manager Interview
JOB OFFER
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
Send your resume to jobsjknetwork[at]gmail.com
For inquiries contact us:
Look for: Ms. Yanna
Telephone Number: (02) 82452829
Mobile Number/Viber Number: 09684322503
Skype ID: live:newhirephilippines
Facebook and Messenger Name: Maris Peteros
facebook.com/marispeteros
Facebook Page Name: HR Job Philippines - Direct Hire
facebook.com/profile.php?id=100063705984725
Linkedin: Ms. Yanna
linkedin.com/in/yanna-arsenal/
Tiktok: [at]filipinojobs
tiktok.com/tiktokstudio
Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!
jknetwork-jobs.com/register?mode=referer_form
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients
|
