| Description: |
COMPANY PROFILE: This company is one of the largest IT companies not only here in the Philippines but also in other country. They also focus on specializing It software, Hardware and AI tools.
Position: HR Cluster Lead
Company Industry: IT Company
Work Location: Quezon City
Salary: Negotiable
Work Schedule: Monday – Friday (Nightshift)
Work Set Up: Onsite
BENEFITS:
Government Mandated Benefits
HMO
Vacation Leave
Sick Leave
13th Month Pay
Allowances
JOB REQUIREMENTS:
Bachelor’s degree holder
With at least 5-10 years’ experience in managing multi-client environment in a BPO or similar industry
With experience in leading high performing team is a plus
With experience in HR and Finance delivery services is an advantage
Amenable to attend interviews
Can start as soon as possible
JOB RESPONSIBILITIES:
Lead and oversee multiple accounts to ensure optimal service delivery performance, resource efficiency, and achievement of customer satisfaction and business objectives.
Provide strategic direction to managers and delivery teams, driving accountability, performance excellence, and operational effectiveness.
Develop and execute succession planning and retention strategies to strengthen leadership continuity and minimize attrition.
Foster a positive, inclusive, and high-performing work environment that promotes employee engagement and growth.
Drive transformation and continuous improvement initiatives across accounts, ensuring delivery against performance targets and strategic priorities.
Lead resolution of critical service issues (Crit Sit), coordinating cross-functional teams to implement timely corrective and preventive actions.
Ensure compliance with company policies, regulatory requirements, and audit standards; proactively identify and mitigate operational and compliance risks.
Collaborate with internal stakeholders, clients, and external partners to ensure seamless account delivery and successful audit outcomes.
RECRUITMENT PROCESS: ONLINE INTERVIEW
Initial Interview
Panel Interview
Communication Interview
Job Offer
HOW TO APPLY:
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For inquiries contact us:
Look for: Ms. Yanna
Telephone Number: (02) 82452829
Mobile Number/Viber Number: 09684322503
Skype ID: live:newhirephilippines
Facebook and Messenger Name: Maris Peteros
facebook.com/marispeteros
Facebook Page Name: HR Job Philippines - Direct Hire
facebook.com/profile.php?id=100063705984725
Linkedin: Ms. Yanna
linkedin.com/in/yanna-arsenal/
Tiktok: [at]filipinojobs
tiktok.com/tiktokstudio
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