| Description: |
Client Profile: is a business process outsourcing and marketing services organization delivering data-driven customer engagement, digital operations support, and back-office solutions to global enterprises. As part of an international marketing services network, the company plays a strategic role in supporting clients across North America, Europe, and Asia-Pacific through high-quality operational execution and customer-centric service delivery.
Position: Workforce Planning Supervisor (Hybrid Set Up)
Industry: BPO Company
Salary: Negotiable
Location: Manila, Philippines
Schedule: Shifting schedule
Work Set up: Hybrid Set Up
Job Requirements:
Bachelor’s Degree holder
With at least 1 year of experience in the same filed
Amenable to work in a Hybrid Set Up
Can attend online or face to face interviews
Can start s soon as possible
Job Responsibilities:
Lead Workforce Management (WFM) functions including forecasting, resource planning, scheduling, and real-time management to achieve service level targets.
Manage and develop direct reports while directing the WFM team’s daily operations.
Forecast workload volumes and resource requirements to ensure optimal staffing efficiency.
Oversee schedule creation and real-time adjustments to align with operational demands.
Generate and analyze performance reports to drive data-based decision-making.
Collaborate with business leadership to support operational and strategic objectives.
Provide guidance on risks, opportunities, and unit-specific WFM responsibilities.
Recruitment Process:
Resume screening
TA Interview
Technical assessment
Hiring manager Interview
JOB OFFER
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