| Description: |
Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Customer Care Specialist
Company Industry: BPO Company (Global Forex Trading Account)
Work Location: Ortigas, Pasig City
Work Schedule: Midshift Schedule (3pm-12am)
Salary: Php 80,000 - Php 100,000
Work Set Up: Work at home
BENEFITS :
✅13th Month Pay
✅Government Mandated Benefits
✅Vacation leave and Sick leave
✅HMO with dependents
✅Other allowance
REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
✅Open to Bachelor’s graduates and undergraduates in any course are welcome to apply.
✅Having Customer Service experience is a big advantage.
✅Having BPO experience is a big plus.
✅Having strong communication and problem‑solving skills.
RESPONSIBILITIES OF THE JOB APPLICATION:
✅Mandarin Customer Care Specialist is responsible for responding promptly to client inquiries via live chat, email, and other support channels.
✅Assist clients with website navigation, account registration, verification, and login issues.
✅Address onboarding-related inquiries via live chat, email, and ticketing systems in a timely and professional manner.
✅Maintain a smooth and positive onboarding experience to improve activation and early client engagement.
✅Provide clear guidance on trading platforms, tools, and basic product information available on the website.
✅Support clients with deposit, withdrawal, and transaction-related concerns, ensuring accuracy and compliance.
✅Assist clients with technical issues related to website access, platform performance, or user errors, escalating when necessary.
✅Ensure accurate documentation of client interactions and updates in CRM or support systems.
✅Educate clients on website features, security practices, and account management procedures.
✅Handle complaints or concerns professionally, aiming for timely and effective resolution.
✅Collaborate with internal teams (Technical, Compliance, Finance) to resolve complex client issues.
✅Maintain high standards of customer satisfaction while adhering to company policies and regulatory requirements.
RECRUITMENT PROCESS: (Online Interviews via Microsoft Teams)
✅Paper Screening
✅Initial Screening with the HR
✅Client Interview and Language Assessment
✅Final Interview
✅Job Offer
👉HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
🌐https://jknetwork-jobs.com/register
Send your resume to: 📩 jkhrcareers@gmail.com
✨Contact us for more inquiries:
👩💻Look for: MS. Aeri
📱Mobile Number/Viber Number: +639175093761 | +639176381869
📱WeChat ID: jknetworkofficial | JKMandarinjobsPH
📱WhatsApp: +639175093761 | +639176381869 | +639178139678
📞Telephone Number:(08) 245 2829
Visit our Facebook Account for more job openings and updates!
🩵Facebook and Messenger Name: Aeri Francisco
🩵Facebook Page Name: Mandarin, Fukien, and Cantonese Job Openings PH
🩵Facebook Group: Mandarin, Fukien, and Cantonese Job Openings PH
💚Linkedin: J-K Mandarin Openings | Rain J-K Network Mandarin IT Job Openings
🧡Tiktok: @jkmandarinteam
🌐Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
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