| Description: |
Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Customer Care Specialist
Company Industry: BPO Company (Global Forex Trading Account)
Work Location: Ortigas, Pasig City
Work Schedule: Midshift Schedule (3pm-12am)
Salary: Php 80,000 - Php 100,000
Work Set Up: Work at home
BENEFITS:
13th Month Pay
Government Mandated Benefits
Vacation leave and Sick leave
HMO with dependents
Other allowance
JOB REQUIREMENTS:
Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Bachelor’s graduates and undergraduates in any course are welcome to apply.
Having Customer Service experience is a big advantage.
Having BPO experience is a big plus.
Having strong communication and problem‑solving skills.
JOB RESPONSIBILITIES
Mandarin Customer Care Specialist is responsible for responding promptly to client inquiries via live chat, email, and other support channels.
Assist clients with website navigation, account registration, verification, and login issues.
Address onboarding-related inquiries via live chat, email, and ticketing systems in a timely and professional manner.
Maintain a smooth and positive onboarding experience to improve activation and early client engagement.
Provide clear guidance on trading platforms, tools, and basic product information available on the website.
Support clients with deposit, withdrawal, and transaction-related concerns, ensuring accuracy and compliance.
Assist clients with technical issues related to website access, platform performance, or user errors, escalating when necessary.
Ensure accurate documentation of client interactions and updates in CRM or support systems.
Educate clients on website features, security practices, and account management procedures.
Handle complaints or concerns professionally, aiming for timely and effective resolution.
Collaborate with internal teams (Technical, Compliance, Finance) to resolve complex client issues.
Maintain high standards of customer satisfaction while adhering to company policies and regulatory requirements.
RECRUITMENT PROCESS: (Online Interviews via Microsoft Teams)
Paper Screening
Initial Screening with the HR
Client Interview and Language Assessment
Final Interview
Job Offer
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
jknetwork-jobs.com/register
Send your resume to: mandarinjobs[at]jp-network-e.com
Contact us for more inquiries:
Look for: Ms. Apple
Mobile Number/Viber Number: 9173163761 | 9176381869
WeChat ID: jknetworkofficial | JKMandarinjobsPH
WhatsApp: 9173163761 | +639176381869 | +639178139678
Telephone Number:(08) 245 2829
Visit our Facebook Account for more job openings and updates!
🩵Facebook and Messenger Name: APPLE CHEN
facebook.com/profile.php?id=61583633422364
🩵Facebook Page Name: Mandarin, Fukien, and Cantonese Job Openings PH
🩵Facebook Group: Mandarin, Fukien, and Cantonese Job Openings PH
💚Linkedin: Apple Gonzales
🧡Tiktok: [at]jkmandarinteam
Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
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