| Description: |
Elevate your IT career by joining a global leader in managed services. We are looking for a proactive Incident Technician to support high-performance software and infrastructure for a premier financial client.
This role is ideal for an ambitious IT professional looking to transition from basic helpdesk into specialized L2 support within a sophisticated enterprise environment.
The Role
- Technical Troubleshooting: Install, maintain, and repair software applications and infrastructure.
- Specialized Support: Escalation point for in-house, 3rd party, and market data applications.
- Modern Workplace: Support remote work setups, VPNs, virtual machines, and mobile platforms.
- Lifecycle Management: Record and manage incidents via enterprise-grade ticketing systems (ITIL standards).
- Global Synergy: Interact with local and international support groups to resolve complex issues.
What We Are Looking For
- Experience: Flexible years of experience; we value technical aptitude and a fast-learning mindset.
- Communication: Excellent English communication and professional customer care skills.
- Technical Grasp: Familiarity with OS drivers, firmware, and common enterprise software.
- Reliability: Ability to participate in a rotating on-call schedule for weekend/after-hours support.
- Advantage: Understanding of ITIL foundations or experience with call management systems.
Apply now to join a high-performing team and gain exposure to the world of financial technology.
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Darren Lim at resume(at)pinpointasia(dot)com and put Incident Technician - Financial Services - J12640 in the subject header. Data provided is for recruitment purposes only.
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