| Description: |
Company Profile: One of the BPO companies, known to provide the best services and support to different clients around the world
Position: Mandarin Team Leader
Type of job: Email and Calls job
Location: Taguig City, Quezon City, Mandaluyong (Depends on the company)
Schedule: Shifting Schedule with 2 days off
Industry: BPO Company
Salary: Php 80,000-Php 100,000
Work Set-up: Work On-site
Responsibilities:
Design, build and configure applications to meet business process and application requirements.
Enables full-stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, and automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.
Transform testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy, and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions.
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Provide white-glove support to Microsoft customers but not limited SMBs, partners, and consumers, with the FCR First Call Resolution goal in mind
Requirements:
At least 2 years of professional IT experience or 2 years of professional customer service/technical support work experience in BPO or related industry
With M365 administration/troubleshooting skills and experience
Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server, and Azure Concept
Experience in or exposure to a client-facing role
Bachelor's Degree in Information Technology, Computer Science, or other relevant fields and Certification Good to have
Any M365, MS Windows Server, Azure, or Exchange
Solid foundational knowledge of Windows, Mac OS, and other Office Apps
Recruitment Process:
Initial Interview (Phone Interview)
Language Assessment
Hiring Manager Interview
Job Offer
APPLY NOW!
For more inquiries, you may contact us through:
Contact No: 09173163761 | 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Viber: +639176381869
Please look for: Ms. Zari
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