| Description: |
Company Profile: One of the BPO companies, known to provide the best services and support to different clients around the world
Position: Mandarin Supervisor
Type of job: Email and Calls job
Location: Pasay City
Schedule: Shifting Schedule with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Set-up: Work On-site
Responsibilities:
Supervises the day-to-day activity of HR Administrative Services staff.
Ensures ongoing performance meets established guidelines and conducts annual performance reviews.
Facilitates resolutions to an assortment of problems and escalations that are moderately complex in scope.
Ensures all service levels are met per client expectations.
Ensures appropriate staffing levels and facilitates allocation of work
Contributes to business growth and efficiencies.
Interfaces with clients to identify and resolve ongoing issues.
Requirements:
Proficient in Mandarin and English language
At least 2nd year College or Senior Highschool Graduate levels, or equivalent.
With a minimum of 1 year of BPO experience as a Mandarin Bilingual Team/Supervisor.
Proficient in using MS Office applications and excellent presentation skills.
Familiarity with interactive learning activities.
Ability to multi-task in a fast-paced environment
Amenable to work onsite in Mall of Asia Complex, Pasay City.
Amenable to work on night/mid /shifting schedules, overtime, and during holidays.
Recruitment Process:
Paper Screening
Initial Interview
2nd Interview
Language Assessment
Final Interview
Job Offer
APPLY NOW!
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