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Key Responsibilities
Training & Development
Develop and implement structured training plans based on client-provided materials.
Design and maintain training courseware, tools, and documentation.
Manage and update training files, adapting approaches based on project requirements.
Support the establishment and coordination of internal trainer teams.
Quality Assurance
Design and oversee quality management processes to address operational issues.
Collect and analyze quality data, preparing reports to support continuous improvement initiatives.
Identify recurring issues and implement corrective measures to reduce errors and enhance output quality.
Support the setup and coordination of internal Quality Assurance (QA) teams.
Crowd & Operations Management
Monitor contributor performance to ensure targets for quality, productivity, and throughput are achieved.
Analyze operational and productivity trends, identifying risks and areas for improvement.
Implement process improvements to enhance efficiency and project profitability.
Manage performance metrics while balancing speed, accuracy, and contributor experience.
Proactively resolve operational blockers to maintain smooth project delivery.
Communication & Client Support
Collaborate closely with delivery teams, contributors, and clients to ensure alignment and clear communication.
Provide regular updates, insights, and trend analyses to support client outcomes.
Offer guidance and constructive feedback to contributors to maintain performance standards.
Assist with additional project-related tasks as assigned by the Project Manager.
Required Knowledge, Skills, and Abilities
Strong English communication skills (reading, listening, and speaking).
Ability to work independently with minimal supervision.
Strong logical thinking and attention to detail.
Highly organized and results-oriented.
Proficient in Microsoft Office applications.
Qualifications and Experience
Bachelor’s degree required.
English proficiency at B1 level or higher.
Previous project management experience is preferred.
Willing to work on-site in Imus or Bacoor
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