| Description: |
Our client, a leading brokerage firm, is looking for a high-caliber Technology Leader to drive the strategy, engineering, and operational excellence of their global digital workspace ecosystem. This role oversees a broad spectrum of office automation, collaboration platforms, and core identity building blocks across both On-prem and Cloud (Hybrid) environments.
As a subject matter expert, you will provide top-tier steering and Level-3 support, ensuring the digital employee experience is seamless, secure, and resilient.
Key Areas of Responsibility
- Technical Strategy & Engineering: Architect and support the full spectrum of the modern workplace stack, including Cloud Identity, Unified Communications, Electronic Messaging, and Enterprise Mobility.
- Hybrid Infrastructure Management: Oversee the robustness of core directory services, endpoint management systems (SCCM/Intune), and secure mail gateways.
- Project Delivery & Governance: Lead workspace-related transformation projects from inception to delivery, adhering strictly to enterprise PMO and governance frameworks.
- Security & Compliance Baseline: Evolve and maintain security control frameworks to ensure all workspace platforms meet global regulatory requirements and internal security baselines.
- Operational Excellence: Establish Operational Level Agreements (OLAs) with infrastructure teams and maintain a robust set of KPIs to track system performance and business agility.
- Incident & Problem Management: Coordinate root cause analysis and provide L3 escalation support for complex production issues, participating in cross-functional incident response forums.
- Documentation & Knowledge Transfer: Maintain structured design records and implementation logs to ensure smooth consumption by Technology Operations teams.
Professional Requirements
- Education: Bachelor’s degree or higher in Computer Engineering, IT, or a related field.
- Experience: 10 years of hands-on technical experience within the digital workspace or end-user computing (EUC) space.
- Technical Mastery: Deep practical expertise in Microsoft 365, Azure AD, Hybrid Exchange environments, and Enterprise Mobility Management (MDM/UEM).
- Governance Savvy: Proven track record in IT system administration with a focus on security, disaster recovery, and audit-readiness.
- Leadership Traits: A "proactive action-taker" mindset with the ability to drive change in an agile, fast-paced environment.
- Communication: Exceptional verbal and written presentation skills in English and Chinese (including Mandarin).
- Industry Background: Previous experience within Investment Banking or a highly regulated financial environment is a significant advantage.
- Certification: Professional certifications (e.g., MCSE, MCP, or Cloud Architect) are highly preferred.
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Lu Zhang at resume(at)pinpointasia(dot)com and put Digital Workspace Technology Leader- Top-tier Brokerage Firm - J12653 in the subject header. Data provided is for recruitment purposes only.
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