| Description: |
COMPANY PROFILE: This company is Pharmaceutical Manufacturers that develops and sells healthcare products and diagnostic system tests. They have more than hundred thousand plus employees to serve worldwide to give lasting impact on health.
Position: Italian Customer Service Associate
Industry: Pharmaceutical
Location: BGC, Taguig City
Salary: Php 90,000
Schedule: Midshift
Work Setup: Max of 1 day of WFH per week upon regularization; full onsite during 1st 6 months
BENEFITS :
️ Position: Italian Customer Service Associate
️ Industry: Pharmaceutical
️ Location: BGC, Taguig City
️ Salary: Php 90,000
️ Schedule: Midshift
️ Work Setup: Max of 1 day of WFH per week upon regularization (full onsite during 1st 6 months)
JOB REQUIREMENTS:
️ Filipino national proficient in Italian Language.
️ Bachelor's Degree in any field.
️ With SAP or ERP knowledge is an advantage.
️ With Customer Service experience is a plus.
️ Can start as soon as possible.
JOB RESPONSIBILITIES:
️ Served as primary contact between customers (including Italian-speaking clients) and internal teams.
️ Reviewed and supported orders to resolve delivery issues, billing blocks, and incomplete orders.
️ Handled credits, return goods authorizations (RGA), and debits.
️ Documented customer interactions, including inquiries, complaints, and feedback.
️ Provided excellent customer service across all touchpoints.
️ Performed additional administrative and support tasks as required.
RECRUITMENT PROCESS (Online Process):
️ Resume Screening
️ Initial Interview
️ Language Assessment
️ Onsite Exam
️ Hiring Manager ( Face to face Interview with the team)
️ Job Offer
HOW TO APPLY:
Click the “APPLY” button.
Send your resume to: european.jk[at]gmail.com
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