| Description: |
COMPANY PROFILE: The company is a global provider of technology services and digital solutions, supporting clients across various industries such as IT, finance, manufacturing, and healthcare. It offers end-to-end services including IT support, consulting, software development, and digital transformation. With offices in multiple countries and a strong focus on innovation, the company is committed to helping businesses improve efficiency and enhance customer experience through technology.
Position: Portuguese IT Support Specialist
Company Industry: BPO / IT Services
Work Location: Pasay City, Philippines
Salary: Php 80,000
Work Schedule: Shifting schedule
Work Set-up: Temporary WFH, 1–2 Months Onsite training (Subject to future full onsite requirement)
BENEFITS :
Free working visa processing
HMO coverage
10% night differential (10PM–6AM PHT)
Government Mandated Benefits (SSS, Pag-Ibig, Philhealth)
Life and Accident insurance coverage
13th-month pay
Work equipment and work permit
Monthly attendance bonus
Annual performance bonus
24 days PTO/Leaves
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Brazilian National who are currently residing in the Philippines.
Good communication skills in English and Portuguese (both written and spoken).
Bachelor’s degree or vocational in IT-related courses is a plus.
Previous BPO technical support experience required.
Basic knowledge of hardware, software, and networking.
Familiarity with PC troubleshooting and applications like Outlook is an advantage.
Willingness to handle multiple calls daily.
JOB RESPONSIBILITIES:
❖ Provide customer and technical support to end-users in English and Portuguese.
❖ Follow standard support procedures when responding to user concerns.
❖ Record and update all incidents accurately in the tracking system.
❖ Handle multiple calls or tickets as needed.
❖ Troubleshoot and fix software, hardware, and account-related issues.
RECRUITMENT PROCESS (ONLINE PROCESS):
✦ Vendor submits resumes
✦ CV review
✦ Initial interview
✦ Language assessment
✦ Final interview
HOW TO APPLY:
Register now on our website to be updated with our Job Openings: jknetwork-jobs.com/register
Send your resume to: european.jk[at]gmail.com
Contact us for more inquiries:
Look for: Ms. Jecel
Mobile: (+ 63) 917-638-1992
Viber/WhatsApp: (+ 63) 917-638-1992
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