| Description: |
Company Profile: This company is one of the largest International Banks, serving more than 5 million customers around the world.
Position: Mandarin Client Service Support
Industry: Bank and Financial Company
Location: Makati City
Schedule: Dayshift Schedule | Monday - Friday
Salary: Php 115,00-Php 130,000
Work Set-up: Hybrid Set-up (50% onsite & 50% at home)
BENEFITS :
Competitive salary with annual performance bonus
In-house company
Work-life balance
Leave credits (Sick Leave & Vacation Leave)
Retirement Plan
Life Insurance
HMO with 2 dependents
Government Mandated Benefits
Provided work equipment
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Having experience in a financial institution and the banking industry.
Having Customer Service, Finance, and Know Your Customer (KYC) experience is a big advantage.
Possesses experience as a Subject Matter Expert in Transaction Banking, with a particular focus on Cash Management or Trade Finance products.
RESPONSIBILITIES OF JOB APPLICATION:
Provide high-quality support to corporate clients by efficiently handling and responding to inquiries and calls related to their banking needs.
Educates customers on the processes, products, and solutions related to the company's Transaction Banking services.
Proactively seek to understand customer requirements and respond with solutions and support.
Build and maintain strong relationships with clients to ensure satisfaction and retention.
Collaborate with internal teams to deliver a seamless client experience across all transaction banking services.
Take ownership in identifying and reporting potential risk events, while strictly upholding customer confidentiality and data protection standards.
Ensure prompt resolution of customer requests and accurate execution of customer verification procedures in accordance with established protocols.
RECRUITMENT PROCESS:
Paper Screening
Hiring Manager Interview (Online)
Final Interview (Face-to-face) (Language Assessment)
Job Offer
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