| Description: |
Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.
Position: Bengali Quality Analyst
Industry: IT/BPO Company
Salary: Php 80,000 - Php 90,000
Location: BGC, Taguig
Work Schedule: Shifting schedule, Weekends Day off (2 days off)
Work Set-up: Onsite
Job Requirements:
Filipino that can speak, read and write the Bengali Language
Open for a Bangladesh National that has a permanent visa in the Philippines.
With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
Experience in customer service is a plus
Willing to work in BGC, Taguig and shifting schedule
Can start as soon as possible
Job Responsibilities:
Identify strengths and skills that needs to be improved (process and communication)
Ensure that quality calls and performance metrics are met
Participate in call calibrations and meetings
Prepare, review and present the quality analyst result of the agent
Provide feedback for improvements
Monitor the performance of team members
Recruitment Process:
Initial interview
Language Assessment
Final Interview with Quality Manager
Job Offer
WANT TO APPLY?
IF YOURE INTERESTED, YOU MAY SEND YOUR
MOST UPDATED RESUME TO THIS EMAIL :
koreanbilingual[at]gmail.com TO PROCESS YOUR APPLICATION.
Or you can message us in our Facebook Messenger: KR Kylie Lopez (J-K)
Or Please Contact Us:
Phone Number : 09176382780
AND KINDLY LOOK FOR MS. TINE :>
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