| Description: |
The Willows, Pretoria East: COLLECTIONS AGENT / LITIGATION SECRETARY
Minimum Requirements:
-Well presentable and professional female
-Fully bilingual in Afrikaans & English a must
-Well spoken with good professional communication skills
-Matric / Grade 12
-Minimum 2 years recent Debt Collection experience a must (preferably at a law firm / asset finance, lending or instalment-based environment) (e.g. Call Centre Debt Collector, Litigation Secretary, Legal Collections Secretary etc.)
-Experience in early- and mid-stage collection processes, with basic understanding of legal collections and handover processes a must
-Experience in legal recoveries & repossession processes and/or asset finance/vehicle/transport finance advantageous
-Computer literate in MS Office (including MS Excel)
-Strong negotiation and client engagement ability
-Attention to detail and administrative accuracy
-Resilient, persistent, and target-driven
-Strong time management and organisational skills
-Residing in Pretoria (preferably in Pretoria East)
-Stable employment record and contactable References
-To start as soon as possible
Duties:
-Manage and collect on dedicated portfolio of early- to mid-stage arrears within an asset finance environment, for Financial Services company’s Collection Department
-Maintain accurate records and support collections lifecycle in line with company policies
-Work alongside existing collections agent, taking ownership of own portfolio while contributing to overall collections performance.
-Manage portfolio of 1st and 2nd stage arrears accounts
-Engage clients telephonically and via email to secure payments, negotiate and implement payment arrangements within mandate
-Monitor arrears, follow up on overdue accounts, and manage promises to pay
-Maintain professional and solution-driven client interactions
-Debtors Administration (Maintain and update accounts on systems, allocate payments, account reconciliations, track account status, identify risk accounts etc.)
-Prepare accounts for legal handover (documentation and statements) and monitor progress of handed-over accounts
-Liaise with attorneys and external collections partners -Assist with weekly and monthly collections reporting
-Maintain accurate, auditable records of all collection activities
Salary: R 15 000.00 – R 25 000.00 gross maximum (depending on Collections experience)
E-mail detailed CV in Word or PDF format (not as a link) to oneilc[at]telkomsa.net and indicate the following in the subject line:
- Reference CR2835; and
- Your monthly gross salary expectation in context with offered amount.
(Also forward Reference letters and a recent photograph if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
IMPORTANT: This is a skilled profession. Do not apply if you do not have the relevant Collections experience.
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