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COMPANY PROFILE: A leading and rapidly expanding game development software company. This entertainment provider specializes in creating software for electronic gaming and sports betting. They are currently seeking Mandarin-speaking professionals to join their well-established team.
Position: Mandarin VIP Client Officer
Company Industry: Entertainment Inland Gaming Operator
Work Location: Paranaque City
Work Schedule: Dayshift Schedule
Salary: Negotiable
Work Set Up: Work On-site
BENEFITS :
✅Team gathering benefits per month (Php 1,000 per member)
✅Birthday bash at the office
✅HMO
✅Insurance Allowance
✅13th Month Pay
✅10 Sick leave and 10 Vacation leave
✅Government Mandated Benefits
REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
✅Bachelor’s degree in Hospitality, Business, Finance, or related field preferred.
✅ Having 2 years of experience in VIP services, guest relations, luxury hospitality, or financial transaction management.
✅ Demonstrated ability to guide teams and maintain high service standards within a luxury hospitality environment.
✅ Willingness to work flexible schedules, including evenings, weekends, and holidays.
✅ Strong attention to detail with a high level of accuracy in processing transactions.
✅ Proficient in Microsoft Word and Microsoft Excel.
RESPONSIBILITIES OF THE JOB APPLICATION:
✅Mandarin Executive Client Services Lead is responsible for supervising a team handling high-value VIP customers, ensuring excellent service delivery, strong retention performance, and smooth daily operations.
✅Lead and manage a team handling VIP clients (customer service, retention, or gaming support).
✅Assign daily tasks, monitor workload distribution, and ensure service coverage during shifts.
✅Oversee handling of high-value or VIP customer accounts.
✅Maintain high satisfaction, retention, and loyalty rates among VIP customers.
✅Monitor buy-ins, cash exchanges, and chip transactions with accuracy and attention to detail.
✅Supervise cash drawer reconciliation and maintain precise transaction records.
✅Ensure adherence to company policies and relevant regulatory standards.
✅Protect the confidentiality and integrity of all financial transactions.
RECRUITMENT PROCESS:
✅Paper Screening
✅Interview with the Senior HR Manager
✅Hiring Manager Interview (Either On-site or Online Interview)
✅Job Offer
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