| Description: |
COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.
Position: Japanese Customer Service Support
Company Industry: Jewelry Manufacturing Company
Work Location: Cebu City
Salary: Php 60,000
Work Schedule: Shifting
Day off: Weekends off
Work Set-up: Onsite
BENEFITS:
HMO
Transportation Allowance
Sick Leave
Vacation Leave
13th Month
Government Mandated Benefits (SSS, Pag-ibig, Philhealth)
Other benefits will be discussed during the job offer discussion
JOB REQUIREMENTS:
Filipino with JLPT N1, N2, N3 Passer or Non-passer (No JLPT Certificate Required)
Bachelor Graduate of any course
Must have at least 1 year experience as Customer Service (sales background can be considered)
Excellent communication skills both Japanese and English
Computer Literacy with Microsoft Office Suite
Willing to work onsite in Cebu City
Willing to work in Shifting Schedule
Willing to start ASAP
JOB RESPONSIBILITIES:
Responsible for providing customer support via emails and calls.
Responsible for ensuring that all customer needs are promptly addressed by responding to customers' requests, orders, inquiries, complaints, and other concerns in a timely and accurate manner.
Resolves payment complaints by working with the US team on refunds, charges, and FOC shipment as necessary.
Guides the customer in Repair and Services inquiries. Works directly with the Repair & Service group to track status and completion dates.
Build and maintain strong professional relationships with customers and clients.
Perform other related task needed
RECRUITMENT PROCESS (ONLINE PROCESS):
Paper Screening
Online Assessment
Initial Interview
Language Assessment
Final Interview
Job Offer
HOW TO APPLY:
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Email: japaneseprofession01[at]gmail.com
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