| Job Category: |
Accounting/Auditing,Administrative and Support Services,Advertising/Public Relations,Agriculture/Forestry/Fishing,Architectural Services,Arts, Enterta |
| Description: |
Company Profile: One of the multinational manufacturing companies that produces cleaning supplies and other chemical consumables. They are looking for a Mandarin bilingual who will work in Customer Order Fulfillment
Position: Mandarin Customer Fulfillment Analyst
Industry: Shared Services/Manufacturing Company
Location: Makati
Schedule: Dayshift Schedule (8:00 am to 5:00 pm or 9:00 am to 6:00 pm)
Salary: Php 50,000-Php 55,000
Work Set-up: Work onsite
BENEFITS:
Language allowance
Meal+Rice Allowance
Profit share
HMO
Retirement Fund
13th Month Pay
Government Mandated Benefits
Vacation leave and Sick leave
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
Open to Bachelor’s degree and Fresh graduates in any courses.
Customer service background is an advantage, with SAP experience preferred or strong intermediate to advanced MS Excel skills if none
Able to multitask and perform well under pressure while maintaining strong attention to detail
Self-driven, capable of prioritizing tasks, and working effectively in a collaborative and team-oriented environment
Flexible and adaptable to change, with a strong sense of urgency in completing tasks efficiently
RESPONSIBILITIES OF THE JOB APPLICATION:
Manage end-to-end customer orders proactively, anticipating issues and ensuring timely resolution of order-related concerns
Coordinate with customers, logistics partners, and internal teams to align delivery schedules based on stock availability and priority requirements
Act as the main liaison between LSP and local departments (Sales, Logistics, and Finance), ensuring smooth daily operations and communication
Handle customer inquiries and escalate complex issues when necessary, while developing action plans to resolve root causes and improve service quality
Drive process improvements, support system-related issue resolution with E-commerce teams, and maintain performance reporting for efficient business operations
Recruitment Process:
Paper Screening
Initial Interview with HR
Mandarin Assessment (Berlitz)
Hiring Manager Interview
Final Round Interview
Job Offer
How to Apply:
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