| Job Category: |
Accounting/Auditing,Administrative and Support Services,Advertising/Public Relations,Agriculture/Forestry/Fishing,Architectural Services,Arts, Enterta |
| Description: |
Company Profile: A leading electronic gaming solutions company committed to delivering exceptional gaming experiences worldwide. The company focuses on designing innovative electronic gaming solutions, blending cutting-edge technology with creative game design to produce engaging entertainment for both local and global players.
Position: Mandarin Team Leader
Company Industry: Electronic Gaming Solutions & Technology
Work Location: BGC, Taguig City
Work Schedule: Shifting Schedule
Salary: Negotiable
Work Set-Up: Work on-site
BENEFITS:
✅13th month pay
✅Government-mandated benefits
✅Sick leave and Vacation leave
✅HMO
✅Additional benefits will be discussed by the HR team.
REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
✅Bachelor’s Degree in Business Administration, Communications, or related field
✅Minimum 3 years of experience in call center or customer service operations
✅At least 1 year in a leadership or supervisory role (Philippine team experience
preferred)
✅Proficiency in customer service platforms (CRM, ticketing systems)
✅Experience with QA tools and performance monitoring systems
✅ Familiarity with AI customer service tools (chatbots, automation systems) is an
advantage
RESPONSIBILITIES OF THE JOB APPLICATION:
✅Oversee daily customer support operations while coaching, mentoring, and developing team members to enhance overall performance and service quality
✅Develop, refine, and optimize call scripts and standard operating procedures (SOPs) to ensure consistent and effective customer interactions
✅Monitor and evaluate service quality metrics such as response time, tone, resolution efficiency, CSAT, and first-call resolution, implementing improvements based on QA results
✅Analyze customer interaction data to identify trends, pain points, and insights, and prepare reports with actionable recommendations for stakeholders
✅Collaborate with cross-functional teams such as product and operations to improve service processes and ensure effective escalation and resolution of critical issues
✅Manage and optimize AI-driven customer service tools, improving automation workflows, Q&A accuracy, and human-AI collaboration while adapting to operational changes and service disruptions
RECRUITMENT PROCESS
✅Paper Screening
✅Initial Interview (Phone Interview)
✅Hiring Manager Interview
✅Final Interview
✅Job Offer
👉How to Apply:
Register now on our website to be updated with our Job Openings:
🌐https://lnkd.in/gRz8BdS
Send your resume to: 📩 jkchinesejobs@gmail.com
✨Contact us for more inquiries:
👩💻Look for: MS. ALFA
📱Mobile Number/Viber Number: +639175093761
📱WeChat ID: jknetworkofficial | JKMandarinjobsPH
📱WhatsApp: +639176381869 | +639178139678
📞Telephone Number:(08) 245 2829
Visit our Facebook page for more job openings and updates!
🩵Facebook Page Name: Mandarin, Fukien, and Cantonese Job Openings PH
🩵Facebook Group: Mandarin, Fukien, and Cantonese Job Openings PH
💚Linkedin: J-K Mandarin Openings | Rain J-K Network Mandarin IT Job Openings
🧡Tiktok: @jkmandarinteam
🌐Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us! https://lnkd.in/gW_ASjXJ
Want to know the right job for you? Talk to us.
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!
|
