| Description: |
Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Account Management Associate
Company Industry: BPO Company (Primary Research Services Account)
Work Location: Makati City
Work Schedule: Nightshift (training) | Dayshift (after training)
Salary: Php 120,000 (Negotiable)
Work Set Up: Work On-site (training) | Hybrid Set-up (after training)
-(2 days remote, 3 days onsite)
BENEFITS :
✅13th Month Pay
✅Government Mandated Benefits
✅Vacation leave and Sick leave
✅HMO starts on Day 1
✅US Holiday leave
✅Free snacks
✅Paid trainings
✅Monday breakfast
✅Regular team events
REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
✅Bachelor’s graduates in any course are welcome to apply.
✅Having an HSK 5 and 6 certificate is a big advantage.
✅Having experience in conducting professional phone calls and writing clear, concise emails to senior executives.
✅Having BPO experience is a big plus.
✅Having strong communication and problem‑solving skills.
RESPONSIBILITIES OF THE JOB APPLICATION:
✅Mandarin Client Relations Associate is responsible for handling client coordination, expert sourcing, communication, and overall project management.
✅Oversee client projects from initiation to completion, ensuring efficient coordination and on-time delivery.
✅Conduct professional conversations and calls in both Mandarin and English.
✅Identify, source, and recruit qualified industry experts based on client needs.
✅Perform outreach, candidate screening, and scheduling of expert consultations.
✅Communicate effectively with Mandarin-speaking and English-speaking clients, experts, and stakeholders across various countries and time zones.
RECRUITMENT PROCESS:
✅Paper Screening
✅Initial Screening with the HR (Phone or Online Interviews)
✅Submit a self-introduction video in Mandarin
✅Client’s HR Interview
✅Case Study
✅Final Interview (Panel Interview)
✅Job Offer
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