| Description: |
Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Account Management Associate
Company Industry: BPO Company (Primary Research Services Account)
Work Location: Makati City
Work Schedule: Nightshift (training) | Dayshift (after training)
Salary: Php 120,000 (Negotiable)
Work Set Up: Work On-site (training) | Hybrid Set-up (after training)
-(2 days remote, 3 days onsite)
BENEFITS :
13th Month Pay
Government Mandated Benefits
Vacation leave and Sick leave
HMO starts on Day 1
US Holiday leave
Free snacks
Paid trainings
Monday breakfast
Regular team events
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Bachelor’s graduates in any course are welcome to apply.
Having an HSK 5 and 6 certificate is a big advantage.
Having experience in conducting professional phone calls and writing clear, concise emails to senior executives.
Having BPO experience is a big plus.
Having strong communication and problem‑solving skills.
RESPONSIBILITIES OF THE JOB APPLICATION:
Mandarin Client Relations Associate is responsible for handling client coordination, expert sourcing, communication, and overall project management.
Oversee client projects from initiation to completion, ensuring efficient coordination and on-time delivery.
Conduct professional conversations and calls in both Mandarin and English.
Identify, source, and recruit qualified industry experts based on client needs.
Perform outreach, candidate screening, and scheduling of expert consultations.
Communicate effectively with Mandarin-speaking and English-speaking clients, experts, and stakeholders across various countries and time zones.
RECRUITMENT PROCESS:
Paper Screening
Initial Screening with the HR (Phone or Online Interviews)
Submit a self-introduction video in Mandarin
Client’s HR Interview
Case Study
Final Interview (Panel Interview)
Job Offer
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