| Description: |
COMPANY PROFILE: A globally recognized manufacturing company specializing
in the design and production of high-quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide.
Position: Korean Customer Success Manager
Industry: Manufacturing - Retail Company
Salary: Php 100,000 Monthly
Location: Taguig City
Schedule: Morning Schedule | Weekends Off
Work setup: HYBRID SET UP (3 days onsite and 2 consecutive days Wfh)
BENEFITS:
-Company-provided laptop
-FREE Bus Shuttle
-Competitive base salary plus language premium
-15 Vacation Leave
-15 Sick Leave
-HMO with 2 free dependents
REQUIREMENTS:
-Filipino nationals can speak, read and write Korean fluently.
-Korean National with permanent Visa in the PH (conversational in English)
-Graduates in 4 years Bachelor degree in any course.
-With 1 year experience in Customer Service.
-Experience handling E-commerce accounts is an ADVANTAGE but not required.
-Knowledgeable on using CRMS and ticketing tools and other performance metrics.
-Can start to work ASAP.
RESPONSIBILITIES:
-Answer and resolve inquiries from Korean clients through phone, email, and chat quickly and professionally.
-Understand their concerns and provide clear and correct solutions.
-Assist with questions about products, orders, billing, and other service issues while following company policies.
-Listen to customers to understand what they need. Recommend the right products or upgrades based on their preferences.
-Suggest better or premium options when suitable. Offer related items that can improve their purchase.
-Help customers choose wisely and ensure they have a good shopping experience.
Manage and maintain multiple e-commerce platforms.
-Review customer feedback from different sources like comments and suggestions. Find common problems and patterns.
-Use these to suggest simple ways to improve service and work processes.
-Share your findings with the team to help improve customer experience and overall operations.
RECRUITMENT PROCESS:
-Passed Resume Screening
-Initial Interview
-Language Assessment
-Final Interview
-Panel Interview
HOW TO APPLY?
Click the “APPLY” button.
Send your resume to: jkkoreanhiring[at]gmail.com
Message us on our Messenger for faster processing:
Gina Moreno
FB LINK: facebook.com/jkkoreanjobsPH/
LINKED IN: linkedin.com/feed/
If you are not registered yet in our website, Please register so you can apply to our job postings:
jknetwork-jobs.com/register
-Contact us for more inquiries:
-Mobile/Viber: 09176382780
-WhatsApp: 09176382780
-Look for Ms. Mia
Apply now and bring home an exclusive J-K Network Windbreaker once you get hired from any of our clients!
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