| Description: |
COMPANY PROFILE: This American conglomerate has been in the industry for nearly 120 years, offering a variety of products for home, personal care, crafts, decoration, and more.
Position: Thai Customer Resolution Specialist
Industry: Shared Services - Manufacturing
Location: BGC, Taguig
Salary: Negotiable
Work Schedule: Monday - Friday, Weekends off
Work Setup: Hybrid setup (2 days RTO only, 3 days WFH)
Benefits:
Government Mandated Benefits (SSS, Pag-Ibig, PhilHealth)
13th Month Pay
14th Month Pay
HMO
Life Insurance
Free working visa processing for Foreigners
Laptop provided
Performance bonus
Requirements:
Open to Thai nationals with English communication skills
Filipino candidates are fluent in speaking, reading and writing the Thai Language.
Minimum of 2 years of experience in Customer Service, Billing, Credit & Collection, or Issue Resolution.
Must have a Bachelor’s degree in any course.
Strong analytical, problem-solving, and detail-oriented skills with the ability to learn quickly.
Team player with experience working across diverse cultures and business environments.
Proficient in Microsoft Office, especially Excel, with knowledge of Salesforce.
Responsibility of the job:
Handle customer complaints and coordinate resolutions with internal teams.
Manage credit and collection activities, including overdue accounts and billing concerns.
Maintain accurate records and ensure compliance with company policies and procedures.
Identify recurring issues and support process improvement initiatives.
Work closely with cross-functional teams and stakeholders to meet deadlines and objectives.
Provide excellent customer service using strong analytical, communication, and problem-solving skills.
Provide translation of the documents for Thai Language to English or vice versa.
Recruitment Process:
Initial Interview with HR
HM Interview and Language Assessment
Manager Interview (Thai counterpart)
Background check
Job Offer
🖇️𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪!🖇️
𝗜𝗙 𝗬𝗢𝗨’𝗥𝗘 𝗜𝗡𝗧𝗘𝗥𝗘𝗦𝗧𝗘𝗗, 𝗬𝗢𝗨 𝗠𝗔𝗬 𝗦𝗘𝗡𝗗 𝗬𝗢𝗨𝗥
𝗠𝗢𝗦𝗧 𝗨𝗣𝗗𝗔𝗧𝗘𝗗 𝗥𝗘𝗦𝗨𝗠𝗘 𝗧𝗢 𝗧𝗛𝗜𝗦 𝗘𝗠𝗔𝗜𝗟 [📪] :
𝗸𝗼𝗿𝗲𝗮𝗻𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹[at]𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗢𝗿 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗽𝗼𝗽 𝘂𝘀 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗶𝗻 𝗼𝘂𝗿 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗔𝗰𝗰𝗼𝘂𝗻𝘁:
✉️ 𝗞𝗥 𝗞𝘆𝗹𝗶𝗲 𝗟𝗼𝗽𝗲𝘇
𝗔𝗻𝗱 𝗣𝗹𝗲𝗮𝘀𝗲 𝗱𝗼𝗻'𝘁 𝗵𝗲𝘀𝗶𝘁𝗮𝘁𝗲 𝘁𝗼 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀 𝗶𝗻:
𝗣𝗵𝗼𝗻𝗲 𝗡𝘂𝗺𝗯𝗲𝗿 [] : 𝟬𝟵𝟭𝟳𝟲𝟯𝟴𝟮𝟳𝟴𝟬
Viber Account: 𝟬𝟵𝟭𝟳𝟲𝟯𝟴𝟮𝟳𝟴𝟬
WhatsApp Account: 𝟬𝟵𝟭𝟳𝟲𝟯𝟴𝟮𝟳𝟴𝟬
𝗔𝗡𝗗 𝗞𝗜𝗡𝗗𝗟𝗬 𝗟𝗢𝗢𝗞 𝗙𝗢𝗥 𝗠𝗦. 𝗧𝗜𝗡𝗘 :
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