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COMPANY PROFILE: One of the leading Japanese IT companies in Cebu. This Japanese owned IT provides web development services and IT services to Japanese and Filipino local firms in the Philippines. This company operates in Cebu providing Japanese quality of IT service making it as the fastest growing IT firm
Position: Japanese Helpdesk Support
Company Industry: IT Company
Work Location: Cebu City
Salary: Php 40,000 - Php 70,000
Work Schedule: Dayshift
Work Set-up: Work On Site
SALARY BREAKDOWN (DO NOT POST)
Basic Salary: Php 20,000 - Php 30,000
JLPT Salary:
N3 - Php 15,000
N2 - Php 30,000
N1 - Php 50,000
BENEFITS:
HMO
Insurance
Medical Reimbursements
Vacation Leave
Sick Leave
13th Month Pay
Government Mandated Benefits
Performance Bonus/Incentives
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Filipino who can speak, read, and write Japanese
Can speak conversational English because co-workers are Filipino
Degree Holder of any course
Open to JLPT N1, N2, N3 Passer
Having experience as Japanese Helpdesk or Customer Service
Knowledge of MS Office applications.
Willing to undergo training and orientation
Willing to work in Cebu
JOB RESPONSIBILITIES:
Responding to queries via chat, email, or phone call
Identify and assess customers' needs to ensure satisfaction
Provide accurate, valid, and complete information using the appropriate methods and tools
Address customer complaints, offer suitable solutions and alternatives within specified time limits, and follow up to ensure resolution
All other duties as assigned
RECRUITMENT PROCESS (ONLINE PROCESS):
Initial Interview with HR
Panel/Final Interview with the Japanese speaker colleague and the Hiring Manager
Job offer
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