| Description: |
Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.
Position: Cantonese Helpdesk Specialist
Company Industry: BPO Company
Work Location: Pasig, Iloilo, or Dumaguete Site.
Work Schedule: Shifting Schedule
Salary: Php 106,000
Work Set-up: Work On-site
BENEFITS:
HMO
Insurance
PTO credits earned monthly
Sick Leave/Vacation Leave
Government-Mandated Benefits
10% Night Differential
Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
Proficient in Cantonese and conversational-proficient in English
Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
Open to Foreign Nationals with a permanent visa.
Having experience in customer service and sales is a big advantage
Having experience in the BPO industry is a big plus.
Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
Must be proficient in computers (MS Office, Internet)
Knowledgeable in navigating websites and the internet
RESPONSIBILITIES OF JOB APPLICATION:
Assisting customers with ticket purchases, transfers, and refunds.
Handling issues like missing tickets, delayed delivery, or invalid tickets.
Supporting payment concerns and billing disputes.
Helping with account access issues (login, verification, security).
Managing complaints from buyers and sellers.
Coordinating with internal teams for ticket resolution or escalation cases.
Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
Ensures that the customer’s requests are handled in an appropriate and timely manner.
Responsible for handling and managing reservations and cancellations of bookings.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
Paper screening
Initial Interview
Operations Interview
Language Assessment
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