| Description: |
Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.
Position: Cantonese Helpdesk Specialist
Company Industry: BPO Company
Work Location: Pasig, Iloilo, or Dumaguete Site.
Work Schedule: Shifting Schedule
Salary: Php 106,000
Work Set-up: Work On-site
BENEFITS:
☑️HMO
☑️Insurance
☑️PTO credits earned monthly
☑️Sick Leave/Vacation Leave
☑️Government-Mandated Benefits
☑️10% Night Differential
☑️Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
☑️Proficient in Cantonese and conversational-proficient in English
☑️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
☑️Open to Foreign Nationals with a permanent visa.
☑️Having experience in customer service and sales is a big advantage
☑️Having experience in the BPO industry is a big plus.
☑️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
☑️Must be proficient in computers (MS Office, Internet)
☑️Knowledgeable in navigating websites and the internet
RESPONSIBILITIES OF JOB APPLICATION:
☑️Assisting customers with ticket purchases, transfers, and refunds.
☑️Handling issues like missing tickets, delayed delivery, or invalid tickets.
☑️Supporting payment concerns and billing disputes.
☑️Helping with account access issues (login, verification, security).
☑️Managing complaints from buyers and sellers.
☑️Coordinating with internal teams for ticket resolution or escalation cases.
☑️Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
☑️Ensures that the customer’s requests are handled in an appropriate and timely manner.
☑️Responsible for handling and managing reservations and cancellations of bookings.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
☑️Paper screening
☑️Initial Interview
☑️Operations Interview
☑️Language Assessment
👉HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
🌐https://jknetwork-jobs.com/register
Send your resume to: 📩 mandarinjobopening@gmail.com
✨Contact us for more inquiries:
👩💻Look for: Ms. Jessica
📱Mobile Number/Viber Number: 9175093761
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