| Description: |
COMPANY PROFILE: This is a global brand which is known to provide excellent comfortable beds and mattresses widely used by global customers. Number 1 brand producing exceptional brands of beds which focus on comfort and relaxation.
Position: Korean Customer Success Specialist
Industry: Luxury Bed Company
Salary: Php 100,000 MAX
Location: Taguig City
Schedule: Morning Schedule | Weekends Off
Work setup: Hybrid Setup | 3 months Contract
Requirements of the job:
Korean National with permanent Visa in the PH (conversational in English)
Undergraduate or Bachelor degree of any courses
With 1 year experience in Customer Service.
Experience handling E-commerce accounts is an ADVANTAGE but not required.
Knowledgeable on using CRM and ticketing tools and other performance metrics.
Amenable to work in 3 months contract
Willing to work in Taguig 3x a week.
Duties of Korean Success Specialist:
Handle customer satisfaction of Korean CS team from Korean e-commerce site
Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
Become the POC of all customer service touch point and build strong relationship with Korean stakeholders
Become the POC of all the issues and concerns of the Korean Team
Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed
Improve customer service team in Korean by creating and developing new systems
Attend meeting with Stakeholders and focus on how to improve customer service teams
RECRUITMENT PROCESS: (All process will be done online)
Initial Interview
Skills Assessment
Final Interview
Job offer
Send your resume to:
jk.asianopenings@gmail.com
Look for: Ms. Paula
Contact number: 09176382780
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