| Description: |
Company Profile: A globally recognized manufacturing company specializing in the design and production of high-quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide.
Position: Korean Customer Success Specialist
Industry: Manufacturing - Retail Company
Salary: Php 100,000 MAX
Location: Taguig City
Schedule: 9:00 AM - 6:00 PM | Weekends Off
Work setup: Hybrid Setup (3 days onsite, 2 days work from home)
Requirements of the job:
-Korean National with permanent Visa in the PH
Conversational in English can apply
-Undergraduate or Bachelor degree of any courses
-With 1 year experience in Customer Service.
-Experience handling E-commerce accounts is an ADVANTAGE but not required.
-Knowledgeable on using CRM and ticketing tools and other performance metrics.
-Amenable to work in 3 months contract
-Willing to work in Taguig 3x a week.
Duties of Korean Customer Success Specialist:
-Handle customer satisfaction of Korean CS team from Korean e-commerce site
-Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
-Become the POC of all customer service touch point and build strong relationship with Korean stakeholders
-Become the POC of all the issues and concerns of the Korean Team
-Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed
-Improve customer service team in Korean by creating and developing new systems
-Attend meeting with Stakeholders and focus on how to improve customer service teams
Recruitment Process: (All process will be done online)
-Initial Interview
-Skills Assessment
-Final Interview
-Job offer
HOW TO APPLY?
Click the “APPLY” button.
Send your resume to: jk.koreanhiring[at]gmail.com
Message us on our Messenger for faster processing:
KR Kylie Lopez
FB LINK: facebook.com/kr.openings.5
LINKEDIN: linkedin.com/in/sophie-pabilonia-683a142b5/
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Contact us for more inquiries:
Mobile/Viber: 09176382780
WhatsApp: 09176382780
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