| Description: |
COMPANY PROFILE: This American conglomerate has been in the industry for nearly 120 years, offering a variety of products for home, personal care, crafts, decoration, and more.
Position: Thai Customer Resolution Specialist
Industry: Shared Services - Manufacturing
Location: BGC, Taguig
Salary: Negotiable
Work Schedule: Monday - Friday, Weekends off
Work Setup: Hybrid setup (2 days RTO only, 3 days WFH)
Benefits:
-Government Mandated Benefits (SSS, Pag-Ibig, PhilHealth)
-13th Month Pay
-14th Month Pay
-HMO
-Life Insurance
-Free working visa processing for Foreigners
-Laptop provided
-Performance bonus
Requirements:
-Open to Thai nationals with English communication skills
-Filipino candidates are fluent in speaking, reading and writing the Thai Language.
-Minimum of 2 years of experience in Customer Service, Billing, Credit & Collection, or Issue Resolution.
-Must have a Bachelor’s degree in any course.
-Strong analytical, problem-solving, and detail-oriented skills with the ability to learn quickly.
-Team player with experience working across diverse cultures and business environments.
-Proficient in Microsoft Office, especially Excel, with knowledge of Salesforce.
Responsibility of the job:
-Handle customer complaints and coordinate resolutions with internal teams.
-Manage credit and collection activities, including overdue accounts and billing concerns.
-Maintain accurate records and ensure compliance with company policies and procedures.
-Identify recurring issues and support process improvement initiatives.
-Work closely with cross-functional teams and stakeholders to meet deadlines and objectives.
-Provide excellent customer service using strong analytical, communication, and problem-solving skills.
-Provide translation of the documents for Thai Language to English or vice versa.
Recruitment Process:
-Initial Interview with HR
-HM Interview and Language Assessment
-Manager Interview (Thai counterpart)
-Background check
-Job Offer
HOW TO APPLY?
Kindly send your most updated resume via email 💌 jk.koreanhiring@gmail.com
Or message us on messenger “Gina Moreno”
✨Contact us for more inquiries:
📱 Mobile/Viber: 09176382780
📱 WhatsApp: 09176382780
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