| Description: |
COMPANY PROFILE: This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations. We are hiring gamer’s support
Position: Japanese Email & Chat Gamer’s Support
Account: Popular Japanese Games Development
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 85,000 to Php 90,000
Work Schedule: Shifting Schedule / Rotational
Work Set-up: Onsite in Pasig
BENEFITS:
HMO and Life Insurance, Non-taxable Allowances, Paid Time Offs, Annual Wellness Subsidy, Vacation Leave, Sick Leave, 13th Month Pay, Government-Mandated Benefits and more!
JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
NO JLPT certificate required
JLPT N1, and N2 Passer or Non-Passer
Can speak English (conversational)
Having Customer Service experience is a big advantage
No Age Limit and Gender Preferences
Open to High School Graduates and Undergraduates
Able to handle video game account is a big advantage but not required
Familiar or have played games before
Can help players and gamers with their inquiries
Flexibility in Shift Schedule
JOB RESPONSIBILITIES:
Answer basic and common inquiries via email and chat
Filter hate speech or block Japanese players who have been reported
Help Japanese players resolve connections issues and technical concerns
Assist players in payments, buying gears and account monitoring
Provide step by step game play guidance to Japanese players
Answer email and chat support written in Japanese or in English
Investigate and resolve player inquiries promptly through ticketing
Create and monitor game forums
RECRUITMENT PROCESS: (Can be 1 day process, 2 days process max)
Paper Screening
Initial Interview + 10 mins assessment
Second Interview
Online Language Assessment
Final Interview
Job Offer
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