| Description: |
COMPANY PROFILE: This American conglomerate has been in the industry for nearly 120 years, offering a variety of products for home, personal care, crafts, decoration, and more.
Position: Thai Customer Resolution Specialist
Industry: Shared Services - Manufacturing
Location: BGC, Taguig
Salary: Negotiable
Work Schedule: Monday - Friday, Weekends off
Work Setup: Hybrid setup (2 days RTO only, 3 days WFH)
Benefits:
Government Mandated Benefits (SSS, Pag-Ibig, PhilHealth)
13th Month Pay
14th Month Pay
HMO
Life Insurance
Free working visa processing for Foreigners
Laptop provided
Performance bonus
Requirements:
Open to Thai nationals with English communication skills
Filipino candidates are fluent in speaking, reading and writing the Thai Language.
Minimum of 2 years of experience in Customer Service, Billing, Credit & Collection, or Issue Resolution.
Must have a Bachelor’s degree in any course.
Strong analytical, problem-solving, and detail-oriented skills with the ability to learn quickly.
Team player with experience working across diverse cultures and business environments.
Proficient in Microsoft Office, especially Excel, with knowledge of Salesforce.
Responsibility of the job:
Handle customer complaints and coordinate resolutions with internal teams.
Manage credit and collection activities, including overdue accounts and billing concerns.
Maintain accurate records and ensure compliance with company policies and procedures.
Identify recurring issues and support process improvement initiatives.
Work closely with cross-functional teams and stakeholders to meet deadlines and objectives.
Provide excellent customer service using strong analytical, communication, and problem-solving skills.
Provide translation of the documents for Thai Language to English or vice versa.
Recruitment Process:
Initial Interview with HR
HM Interview and Language Assessment
Manager Interview (Thai counterpart)
Background check
Job Offer
HOW TO APPLY?
Click the “APPLY” button.
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jk.asianopenings[at]gmail.com
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Gina Moreno
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