| Description: |
Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.
Position: Korean Quality Analyst
Industry: IT/BPO Company
Salary: Php 100,000 MAX
Location: BGC, Taguig
Work Schedule: Shifting schedule (2 days off)
Work Set-up: Onsite
BENEFITS:
13th month pay
Leave Credits
Government Mandated Benefits
Competitive language premium
Other Benefits will be discuss of the Company
Requirements:
Open for Korean nationals can speak in English fluently
Open for Bachelor or undergraduate
With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
Experience in customer service is a plus
Willing to work in BGC, Taguig and shifting schedule
Can start as soon as possible
Responsibilities:
Monitor customer interactions to ensure accuracy and consistency.
Facilitate calibration sessions and training for vendor QA partners.
Train and certify new Internal Quality Analysts and Vendor Quality Analysts
Analyze quality trends and provide feedback for improvements.
Communicate professionally and handle client concerns with tact and courtesy.
Prepare and present quality reports and dashboards for performance tracking.
Support both short-term and long-term goals of the team or program.
Ensure alignment in quality standards and Root Cause Analysis, while consistently meeting Customer Satisfaction targets.
Recruitment Process:
Resume Screening
Initial - Phone interview
Language Assessment
Final Interview with Quality Manager
Job Offer
❓ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘❓
You can send your most updated resume:
Email: koreanbilingual[at]gmail.com
Look For: 🙋🏻♀️ Ms. Vic
Viber: (+63) 9176382780
WHATSAPP : (+63) 9176382780
FB ACCOUNT: Mabel Del Pillar
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