| Description: |
COMPANY PROFILE: A globally recognized manufacturing company specializing in the design and production of high-quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide.
Position: Korean Customer Success Specialist
Industry: Manufacturing - Sleeping Products
Salary: Php 80,000 - 100,000 (Negotiable)
Location: Taguig City
Schedule: Morning Schedule | Weekends Off
Work setup: HYBRID SET UP (3 days onsite and 2 consecutive days Wfh)
BENEFITS:
Company-provided laptop
FREE Bus Shuttle
Competitive base salary plus language premium
15 Vacation Leave
15 Sick Leave
HMO with 2 free dependents
Other benefits will discuss during interview
REQUIREMENTS:
Filipino nationals can speak, read and write Korean fluently.
Graduates in 4 years Bachelor degree in any course.
With 1 year experience in Customer Service.
Experience handling E-commerce accounts is an ADVANTAGE but not required.
Knowledgeable on using CRMS and ticketing tools and other performance metrics.
Can start to work ASAP.
RESPONSIBILITIES:
Handle customer satisfaction of Korean CS team from Korean e-commerce site
Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
Become the POC of all customer service touch point and build strong relationship with Korean stakeholders
Become the POC of all the issues and concerns of the Korean Team
Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed
Improve customer service team in Korean by creating and developing new systems
Attend meeting with Stakeholders and focus on how to improve customer service teams
RECRUITMENT PROCESS:
Resume Screening
Initial Interview
Language Assessment
Final Interview
Panel Interview
❓ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘❓
You can send your most updated resume:
Email: koreanbilingual[at]gmail.com
Look For: 🙋🏻♀️ Ms. Vic
Viber: (+63) 9176382780
WHATSAPP : (+63) 9176382780
FB ACCOUNT: Mabel Del Pillar
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