| Description: |
Company Profile: This is one of the social media platforms widely used in Japan. This platform allows users to upload, share and comment on the short videos. This position ensures that agents and users are following the social media standard rules and global compliance to avoid blockings, deletion of accounts and reported profiles.
Position: Japanese Quality Analyst (Back Office)
Salary: P 85,000 to P 90,000 (Negotiable)
Account: American Online Video Platform (Japanese)
Company: Global BPO Firm
Arrangement: Work Onsite
Location: Taguig City
Schedule: Shifting & Rotational Schedule
BENEFITS:
HMO
Leave Credits (SL, VL)
Mandated Government Benefits [SSS, Philhealth, Pag-Ibig]
JOB REQUIREMENTS:
100% Japanese National
Can speak, read and write in Japanese level
Born and raised in Japan
The company can provide work Visa
Can start in June or in July 2026
Can speak basic to conversational English
Open to graduate or undergraduate
No Age Limit as long as can work in BPO set up
Must have BPO experience for 1 to 2 years (Preferred)
Open to new grad or no BPO or customer service experience
Must be very willing to undergo training
Interested in Social Media Video Streaming Accounts
Familiar in using the usual social media of today’s generation
DUTIES AND RESPONSIBILITIES:
Listen to conversation between Japanese User and Japanese Customer Service agents
Check if the answers of the agents are compliant with the social media policy
Check the reported short videos and understand the violation
Provide tips on how to handle specific concerns of the users
Evaluate the customer interactions with Japanese Users and check if the inquiry has been resolved correctly
Provide reports and analysis of issues ‘
Work with moderation team to understand the common issues
Give feedback to Japanese agents for proper handling of the customer’s issues.
Maintain updated guidelines, checklists, and reports for Japanese content quality assurance.
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